GentleFit support

Contact the operator

FIKA FATMAWATI

Email hao123@gygscb.cn

For app help or privacy requests, email this address. Please include your app version, iOS version, device model and a short description of the issue. Screenshots are optional; remove personal information before sending. Do not send passwords or medical records. We do not promise a particular response time. This mailbox is not an emergency service.

Common questions

Where is my data?

Workout preferences, progress and records are stored on your device. There is no app account or developer cloud sync. System backups may contain app data.

How do I delete data?

Delete individual entries in Records (记录), or open My (我的) → Delete all local data (删除所有本地数据) and confirm. The reset also clears app notifications. Backups and support emails must be managed separately. See the privacy policy.

Why did a reminder not appear?

Check iOS Settings → Notifications → 轻练, and your Focus settings. In the app, open My (我的) → Set workout reminders (设置训练提醒), select a valid future date or repeat days, enable the reminder and save. Notification permission is optional. System settings can delay or silence reminders.

Why does the timer wait between sets?

Each new interval requires your acknowledgement. Time away from the app does not automatically complete an entire workout. Planned duration in a record is not a measurement of exercise actually performed.

My records will not load or save.

If the app reports that local records cannot be read, do not delete or reset the app before trying a restart and contacting support. For save errors, check available device storage. The operator cannot remotely retrieve local records.

Exercise safely

GentleFit provides general fitness guidance for adults, not medical advice or emergency assistance. Stop exercising if you feel pain, dizziness, chest discomfort or unusual shortness of breath. Seek appropriate medical care; in an emergency, contact local emergency services.